Please cancel at least 24 hours prior to your session. Cancellations made less than 24 hours prior will be deducted from your program as a full session. All clients receive one grace last-minute-cancellation per calendar year. When unused, it can be cashed in for one free session at the end of the calendar year as a thank you.
When cancelling 24 or more hours in advance, programs based on duration of time will allow for a make-up session to be scheduled within the program duration. There won’t be a time extension to complete the session.
In the case of duets and trios, when cancelling within 24 hours, the individual cancelling is responsible for their portion of the session cost and partners continue with their regularly scheduled session/pricing. When cancelling 24 or more hours in advance, partners may choose to go forward with the scheduled session and pay for a private/duet (depending on the case) or to cancel the session completely.
Any cancellations due to teacher conflicts/vacation/emergency will be credited with an appropriate extension of sessions/time to your program.